Frequently asked questions

The process begins with an initial consultation: • Contact me via email or through my website • We'll schedule a free 20-30 minute telephone consultation • During this call, we'll discuss: • Your specific needs and goals • My counselling/supervision approach • Potential therapeutic fit • Any questions you may have • If we both feel it's appropriate, we'll book a first session

I provide online counselling sessions via Zoom. I work integratively, drawing on Compassion Focused Therapy, Person Centred Therapy, Systemic Therapy and Psychodynamic Therapy. I work in a neuro-affirming way and specialise in supporting neurodivergent clients based on my Tow Spirals model of neurodivergent wellbeing.

Counselling sessions are £95 per 50-minute session: • Payment is due 24 hours before each session • Prices are reviewed annually in June • Payment is accepted via BACS bank transfer

We have a clear cancellation structure: • Cancellations with more than 24 hours' notice: No fee • Cancellations with less than 24 hours' notice: Full session fee applies • If we can reschedule within the same calendar week I can waive the late cancellation fee, but this is dependent on availability and may not be possible

To participate in online sessions, you'll need: • A stable internet connection • A device with audio and video capabilities • A free Zoom account • A private, quiet space where you won't be interrupted

I am: • A member of NCPS (National Counselling and Psychotherapy Society) • Registered with the ICO (Information Commissioner's Office) • Committed to working within the NCPS ethical framework

Initially all counselling takes place weekly at the same time and day each week. Over time we may move to fortnightly or monthly sessions, but this will depend on individual circumstances and need.

All counselling sessions take place on Tuesday, Wednesday or Thursday mornings.

If possible let us know by email You can still join your session up to 20 minutes after the start time The session will end at the original scheduled time Please join when you can - even a shorter session can be valuable

If you know you won't be able to attend: Let us know at least 24 hours before (No charge applies) If you cancel with less than 24hrs notice, the full session fee will apply. However, if we can reschedule for the same week, we'll waive this fee If you don’t attend a session as expected: We'll send a check-in email after 5 minutes We'll reach out again after 20 minutes to make sure you're okay and confirm our next booking We're always happy to discuss any difficulties you're having with attending session

I take regular breaks every 6-8 weeks to maintain the quality of care I provide. I will let you know these dates in advance While cancellation of session is always a last resort, if it does happen I will let you know with as much notice as possible There is no charge for sessions cancelled by the counsellor

If you are having problems accessing the meeting, please let us know by email ASAP Help can be found on the Zoom website If it is not possible to continue the meeting over zoom you will be offered the option to complete the session over the phone, or (if possible) offered an alternative slot during the same week