Frequently Asked Questions

Client FAQs

How do I start counselling with you?

The process begins with an initial consultation:

Contact me via email or through my website
We'll schedule a free 20-30 minute telephone consultation
During this call, we'll discuss:
- Your specific needs and goals
- My counselling/supervision approach
- Potential therapeutic fit
- Any questions you may have
If we both feel it's appropriate, we'll book a first session

What types of counselling do you offer?

I provide online counselling sessions via Zoom.

I work integratively, drawing on Compassion Focused Therapy, Person Centred Therapy, Systemic Therapy and Psychodynamic Therapy.

I work in a neuro-affirming way and specialise in supporting neurodivergent clients based on my Tow Spirals model of neurodivergent wellbeing.

What are your session rates?

Counselling sessions are £95 per 50-minute session:

Payment is due 24 hours before each session
Prices are reviewed annually in June
Payment is accepted via BACS bank transfer

What is your cancellation policy?

Cancellations with more than 24 hours' notice: No fee
Cancellations with less than 24 hours' notice: Full session fee applies
If we can reschedule within the same calendar week I can waive the late cancellation fee, but this is dependent on availability and may not be possible

What technology do I need for online counselling?

To participate in online sessions, you'll need:

A stable internet connection
A device with audio and video capabilities
A free Zoom account
A private, quiet space where you won't be interrupted

What professional standards do you follow?

I am a member of NCPS (National Counselling and Psychotherapy Society)
I am registered with the ICO (Information Commissioner's Office)
I am committed to working within the NCPS ethical framework
I have regular supervision of my practice
I undertake regular CPD and Training

How often do counselling sessions take place?

Ideally all counselling takes place weekly at the same time and day each week.

I find regular sessions can help to build the therapeutic relationship and momentum in the beginning. Over time we may move to fortnightly or monthly sessions, but this will depend on individual circumstances and need.

I occasionally have space for clients who wish to attend less frequently, please get in touch to have a chat about your individual needs

When do you offer counselling?

I offer regular slots on Tuesday, Wednesday and Thursdays at 9am, 10.15am and 11.30am

What happens if I am running late for a session?

If possible let us know by email

You can still join your session up to 20 minutes after the start time

The session will end at the original scheduled time

Please join when you can - even a shorter session can be valuable

What happens if I can't make a session?

If you know you won't be able to attend:

Let us know at least 24 hours before (No charge applies)

If you cancel with less than 24hrs notice, the full session fee will apply.

However, if we can reschedule for the same week, we'll waive this fee

If you don’t attend a session as expected:

We'll send a check-in email after 5 minutes

We'll reach out again after 20 minutes to make sure you're okay and confirm our next booking

We're always happy to discuss any difficulties you're having with attending session

What happens if I my therapist can't make a session?

I take regular breaks every 6-8 weeks to maintain the quality of care I provide. I will let you know these dates in advance

While cancellation of session is always a last resort, if it does happen I will let you know with as much notice as possible

There is no charge for sessions cancelled by the counsellor

What happens if there are technical difficulties?

If you are having problems accessing the meeting, please let us know by email ASAP

Help can be found on the Zoom website

If it is not possible to continue the meeting over zoom you will be offered the option to complete the session over the phone, or (if possible) offered an alternative slot during the same week

FAQs for Professionals

What are 1:1 sessions for professionals?

1:1 sessions are one off meeting with a clear focus for professionals who do not require regular supervision, but would benefit from additional support. They can be counted towards supervision or CPD hours, depending on the topic.

Topics can include (but are not limited to):

General exploration of working with neurodivergent clients
Creating and managing a sustainable private practice
Exploration of your own neurodivergence and how it shows up in your work
Managing self-disclosure and 'coming-out' professionally
Creating a neuro-affirming practice
Case consultation on specific client work
In depth look at my model of neurodivergent wellbeing and how you can integrate it into your work

How much are 1:1 Sessions?

Currently they cost £120 per hour

Who are 1:1 sessions for?

Ideal for professionals in helping and therapeutic fields, including therapists, counsellors, coaches, mental health professionals, and students in professional training. Whether you're seeking clinical supervision, professional guidance, or specialized support, these consultations offer a dedicated space for professional growth.

What should I prepare before a 1:1 session?

Come prepared with specific questions, the more focused you are, the more valuable our time together will be. If you can let me know which areas you want to explore when you book, it will give me a chance to consider and prepare more thoroughly.

I would suggest limiting to one or two areas to explore, but we will discuss your aims for the session at the beginning.

What is the cancellation policy for 1:1 sessions?

A minimum of 24 hours' notice is required for cancellations. Late cancellations will be charged the full session fee, and rescheduling is subject to availability

Curiosity, Kindness and Compassion