Question 1

How do I start counselling with you?

Accepted Answer

The process begins with an initial consultation:
 • Contact me via email or through my website
 • We'll schedule a free 20-30 minute telephone consultation
 • During this call, we'll discuss: 
    • Your specific needs and goals
    • My counselling/supervision approach
    • Potential therapeutic fit
    • Any questions you may have

• If we both feel it's appropriate, we'll book a first session

Question 2

What types of counselling do you offer?

Accepted Answer

I provide online counselling sessions via Zoom.
I work integratively, drawing on Compassion Focused Therapy, Person Centred Therapy, Systemic Therapy and Psychodynamic Therapy.
I work in a neuro-affirming way and specialise in supporting neurodivergent clients based on my Tow Spirals model of neurodivergent wellbeing.

Question 3

What are your session rates?

Accepted Answer

Counselling sessions are £100 per 50-minute session:
 • Payment is due 24 hours before each session
 • Prices are reviewed annually in June
 • Payment is accepted via BACS bank transfer

Question 4

What is your cancellation policy?

Accepted Answer

We have a clear cancellation structure:
 • Cancellations with more than 24 hours' notice: No fee
 • Cancellations with less than 24 hours' notice: Full session fee applies
 • If we can reschedule within the same calendar week I can waive the late cancellation fee, but this is dependent on availability and may not be possible

Question 5

What technology do I need for online counselling?

Accepted Answer

To participate in online sessions, you'll need:
 • A stable internet connection
 • A device with audio and video capabilities
 • A free Zoom account
 • A private, quiet space where you won't be interrupted

Question 6

What professional standards do you follow?

Accepted Answer

I am:
 • A member of NCPS (National Counselling and Psychotherapy Society)
 • Registered with the ICO (Information Commissioner's Office)
 • Committed to working within the NCPS ethical framework

Question 7

How often do counselling session take place

Accepted Answer

Initially all counselling takes place weekly at the same time and day each week.
Over time we may move to fortnightly or monthly sessions, but this will depend on individual circumstances and need.

Question 8

When do sessions take place

Accepted Answer

All counselling sessions take place on Tuesday, Wednesday or Thursday mornings.

Question 9

What happens if I am running late for a counselling session?

Accepted Answer

If possible let us know by email  
You can still join your session up to 20 minutes after the start time  
The session will end at the original scheduled time  
Please join when you can - even a shorter session can be valuable

Question 10

What happens if I can't make a session?

Accepted Answer

If you know you won't be able to attend:  
Let us know at least 24 hours before (No charge applies)

If you cancel with less than 24hrs notice, the full session fee will  apply. However, if we can reschedule for the same week, we'll  waive this fee

If you don’t attend a session as expected:  
We'll send a check-in email after 5 minutes  
We'll reach out again after 20 minutes to make sure you're okay  and confirm our next booking

We're always happy to discuss any difficulties you're having with  attending session

Question 11

What happens if my counsellor can't make a session?

Accepted Answer

I take regular breaks every 6-8 weeks to maintain the quality of  care I provide. I will let you know these dates in advance

While cancellation of session is always a last resort, if it does  happen I will let you know with as much notice as possible

There is no charge for sessions cancelled by the counsellor

Question 12

What happens if there are technical difficulties?

Accepted Answer

If you are having problems accessing the meeting, please let us know  by email ASAP

Help can be found on the Zoom website

If it is not possible to continue the meeting over zoom you will  be offered the option to complete the session over the phone, or  (if possible) offered an alternative slot during the same week